Star Shipping FAQ

» How will the website know I'm a Star Shipping member?

» What other wineries accept my Star Shipping membership?

» How do I use Star Shipping on the other wineries' websites?

» The website is asking me for a membership number, where do I get this?

» Is Star Shipping retroactive?

» Do I receive complimentary shipping when making purchases at the winery tasting room?

» Does my Star Shipping membership pay for shipping of non-wine items?

» I have items in my cart, why don't I see the paid shipping option?

How will the website know I'm a Star Shipping member?

You will need to log in to your account using your email and password. If you update your email address, please be sure to do this with all of your accounts, so you can redeem your Star Shipping benefits at every checkout.

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» What other wineries accept my Star Shipping membership?

Participating wineries include:

» Bottle Collective
» Mount Veeder Winery
» SIMI Winery
» The Dreaming Tree

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» How do I use Star Shipping on the other wineries' websites?

Shop the website normally and add your desired wines to the shopping cart. Proceed to checkout, and when you get to the shipping options you will see a button labeled "Login to Star Shipping". Click that button, and enter the membership number that was emailed to you when you joined the Star Shipping program.

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The website is asking me for a membership number, where do I get this?

You should have received a welcome email with this number enclosed when you first purchased your Star Shipping membership. If you don't have the email, just login to the website from which you purchased your membership and view your account information. The membership number can be found under the "Star Shipping" link on your account profile.

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Is Star Shipping retroactive?

No, the program begins after you purchase your annual membership.

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Do I receive complimentary shipping when making purchases at the winery?

Star Shipping applies to all orders placed online, over the phone, or when visiting our Oakville Tasting Room. To place an telephone order, please call (877) 545-4932.  

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Does my Star Shipping membership pay for shipping of non-wine items?

No, Star Shipping applies to shipments of wine only and does not apply to merchandise or gift sets.

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I have items in my cart, why don't I see the paid shipping option?

Be sure that you have at least $49 of wine in your cart. If it is your first time shopping on this particular website, be sure to add your membership number at checkout.

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