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Concert FAQ

» Are tickets refundable?

» Is there an age restriction to attend?

» Parking

» What time do the doors open?

» What time does the concert begin and end?

» Is there an intermission?

» What are the different ticket levels?

» How do I receive my tickets?

» Is there a box office?

» Do you offer a group discount?

» What is allowed vs. not allowed to bring into the venue?

» Can I bring in food or are there any food vendors on site?

» What if I have special needs? (Accessible Seating)

» What is the weather like during the concerts?

» Do you have lodging recommendations for the Napa Valley?

» Do you have transportation recommendations?

» Anything else I should know?

» Where do the proceeds of the concerts go?


  1. Are Tickets Refundable?
    ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE. Please note that Robert Mondavi Winery and Universe are NOT responsible for lost or stolen tickets. TICKETS ARE REQUIRED FOR CHILDREN AND ADULTS OF ALL AGES. Please kindly consider others when deciding to bring small children to the show. All artists and times are subject to change without notice.

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  2. Is there an age restriction to attend?
    All ages welcome. All ages require a ticket, even infants. Due to limited space, strollers are not allowed in the venue.

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  3. Parking
    We have limited on-site parking and carpooling is highly encouraged. There is no charge for parking.

    Although the moon gorgeously lights up the night, there is minimal lighting at the venue after dark. We DO suggest bringing flashlights. Open flames (such as candles and even hurricane lanterns) are prohibited. Many of the smart phones have flashlights!

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  4. What time do the doors open?
    The doors open at 5:00pm or once the artist has completed sound check. We must wait until sound check ends prior to guests being allowed to enter the venue. We do not allow pre-placing of blankets or chairs. For those guests with special needs please refer to question #13.

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  5. What time does the concert begin and end?
    Gates open at 5:00pm or after sound check is complete. Concerts begin at 7:00pm. Concerts typically end between 9:00 and 9:30pm. We recommend you arrive by 5:00pm to get better parking and a preferred space on the lawn for General Admission ticket level.

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  6. Is there an intermission?
    Most concerts have an intermission that lasts about 30 minutes. Once intermission ends our retail shop closes and wine sales end. On occasion an artist plays a full set with no intermission.

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  7. What are the different ticket levels?
    General Admission Ticket

    Guests provide their own low beach chair or blanket to sit on the lawn. Lawn beach chairs are defined as: Lawn chairs must have a seat no higher than 12" from the ground and the back must be no higher than 32" from the ground. NO HIGH BACK CHAIRS WILL BE ALLOWED INTO VENUE. Maximum cooler size 18"H x 24"W x 13"D. Seating is in the direct sun until sunset; sunscreen is encouraged. Tables, strollers and wagons are not permitted.

    Reserve Patio Seating Ticket
    Reserve Patio Seating

    NEW RESERVE PATIO SEATING BENEFITS
    Complimentary bottled water throughout the concert, plus bottle wine service, exclusive to Patio Seating guests (limited wine menu).


    A small section on our patio located adjacent to our Vineyard Room where we provide you a regular chair (20"W X 24"D X 32"H). Row and seat numbers are not given at the time of purchase and are assigned by our venue based on time and day of purchase. You will be provided your seat assignment upon arrival by one of our patio seating attendants. Maximum cooler size is 15" high, it must fit under your seat. Seating is in the direct sun until sunset; sunscreen is encouraged. Tables, strollers and wagons are not permitted.

    Dinner Ticket
    Dinner Seating

    Dining at the edge of the To Kalon vineyard you will enjoy a 30 minute stand up wine reception in our cellar. The reception begins at 5:15pm and ends at 5:45pm at which point guests are escorted to the concert venue to sit among the vineyard to enjoy a family style dinner prepared by our in-house chef. Dinner includes Robert Mondavi Winery wines. Dinner is served family style from 6:00-7:00pm. Guests should plan to arrive no later than 5:45pm for dinner. Your seating assignment will be provided upon arrival at check in. Please note: Dinner seating includes wine with the ticket; it is not necessary to purchase a separate wine/ice bucket.

    Dinner Seating

    With Patio Seating and Dinner Seating: There is no guarantee of sitting with your group if the tickets are purchased separately.

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  8. How do I receive my tickets?
    Tickets will be available for purchase online on April 10th from Universe.
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  9. Is there a box office?
    Tickets must be purchased online from Universe. Tickets are available on April 10th. To reach the box office please email concerts@robertmondaviwinery.com.

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  10. Do you offer a group discount?
    Yes. For details please email concerts@robertmondaviwinery.com.

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  11. What is allowed vs. not allowed to bring into the venue?
    Allowed: Guests may bring in food, non-alcoholic beverages and small coolers - Coolers not to exceed 18"H X 24"W X 13"D and are subject to inspection. Our license does not permit guests to bring in alcoholic beverages. Dinner concert ticket packages are available which include wine. Smoking, of any kind, is prohibited throughout the concert venue except in designated areas.

    Not Allowed: Lounge chairs, tables, wagons, regular height chairs, alcoholic beverages, strollers, pets, barbecues, cameras, video or audio equipment.

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  12. Can I bring in food or are there any food vendors on site?
    You are allowed to bring food and non-alcoholic beverages into the venue. However, we do encourage supporting our food vendors on site. Coolers are subject to inspection. Note: Cooler sizes allowed in the venue are available on ticket level description.

    Dinner concert ticket packages are available. Concessions will be available inside the venue including Ben & Jerry's, the Vintage Sweet Shoppe and various Napa merchants. All food is subject to availability.

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  13. What if I have special needs? (Accessible Seating)
    Special needs seats are available at all price levels. For information please e-mail concerts@robertmondaviwinery.com.

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  14. What is the weather like during the concerts?
    Our concerts take place outside and we can experience temperatures ranging from 80 to 100 degrees F. Days can be warm, we encourage you to bring sunscreen; but it can cool off as the sun goes down so we recommend that you bring a light jacket or sweater. For more up to date weather information please visit weather.com.

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  15. Do you have lodging recommendations for staying in the Napa Valley? The Robert Mondavi Winery is located in the city of Oakville, California. There is lodging available in the surrounding areas: Napa, Yountville and St. Helena.

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  16. Do you have transportation recommendations?
    For safety and enjoyment for everyone we highly encourage using outside transportation.

    We recommend Napa Valley Tours and Transportation. Use promotional code "Mondavi Concert" to receive a 15% discount.

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  17. Miscellaneous Information
    Guest Behavior: If behavior of concert attendees adversely affects any other party's enjoyment of the show, or is determined to be unsafe, the attendees in question will be asked to leave and tickets will not be refunded. The view and opinions expressed by artists do not necessarily represent the views and opinions of Robert Mondavi Winery.

    Smoking: Smoking, of any kind, is prohibited throughout the concert venue except in designated areas.

    Lost and Found: Please contact our Security Office and/or Winery guest relations line at (888) 766-6328 or online to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Guest Relations representative for assistance. Robert Mondavi Winery is not responsible for any lost or stolen items.

    Re-Entry: Guests are permitted to leave and re-enter the same event as long as you have your current concert wristband on.

    Animals: Robert Mondavi Winery has a strict policy towards animals on the premises and therefore does not allow animals or pets at the concert under any circumstances, with the exception of service animals such as guide dogs. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

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  18. Where do the concert proceeds go? Our concert series is non-profit; all proceeds benefit the Napa Valley Unified School District high school music programs.

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For any additional questions please email: concerts@robertmondaviwinery.com.

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