Returns & Cancellations
If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to firstname.lastname@example.org if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
DAMAGED OR FLAWED WINES
Robert Mondavi Winery guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.
To arrange for the return of corked or flawed products, please send an email to email@example.com.
If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.
*Offer valid until 11:59pm PDT, June 1, 2016, online only. Must use code MEMORIAL at checkout to receive 30% discount and shipping included. Shipping included valid when ground shipping method is selected, on purchases of 12 bottles or more. Star Shipping Members receive complimentary ground shipping on orders of $49 or more. Please note that the Robert Mondavi Winery Oakville Cabernet Sauvignon, Robert Mondavi Winery Cabernet Sauvignon Reserve, Robert Mondavi Winery To Kalon Cabernet Sauvignon, and Robert Mondavi Winery I Block Fume Blanc are excluded from this offer. Ground shipping not available to residents of AK and HI. Residents of AK and HI may call in for a special discount on 2 day shipping. Does not combine with other offers including wine club discount. Other exclusions may apply. Not valid on previously placed orders.
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