Returns & Cancellations
If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to email@example.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
DAMAGED OR FLAWED WINES
Robert Mondavi Winery guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.
To arrange for the return of corked or flawed products, please send an email to firstname.lastname@example.org.
If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.
*Offer valid until 11:59pm PST, November 30, 2015, online only. Must use code BLACK at checkout to receive 30% discount and shipping included. Shipping included valid when ground shipping method is selected, on purchases of $99 or more. Star Shipping Members receive complimentary ground shipping on orders of $49 or more. Ground shipping not available to residents of AK and HI. Residents of AK and HI may call in for a special discount on 2 day shipping. Does not combine with other offers including Wine Club discounts. Please note that the Robert Mondavi Winery Oakville Cabernet Sauvignon, Robert Mondavi Winery Cabernet Sauvignon Reserve, Robert Mondavi Winery To Kalon Cabernet Sauvignon, and Robert Mondavi Winery I Block Fumé Blanc are excluded from this offer. Other exclusions may apply.
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